• Technical Support/Inside Sales-EG&SP

    Job Location US-NJ-Stewartsville
    # of Openings
    1
    Category
    Customer Service
    ID
    2018-7208
  • Overview

    • Improve customer satisfaction by providing technical  information on gasses and solutions through
      in depth understanding of the gas products and applications supported by the EPP business
      unit;

    • Increase profitability and revenue by qualifying incoming leads and (where
      appropriate) directly managing the opportunity or completing necessary research before
      passing along to the commercial team;

    •  Effectively communicate with the departments that will provide the solution for the
      client; including but not limited to Commercial, Production, Data Management, Collections,
      etc

    • New business prospecting through multiple venues such as internet leads, journal
      article prospecting, cold calls where appropriate, etc.

    • Effectively communicate with the departments that will provide the solution for the
      client; including but not limited to Commercial, Production, Data Management, Collections,
      etc.

    • Other duties as required to improve the revenue and profitability of the business unit

    • Lead or participate on projects according to business needs.

    Responsibilities

    • Function as in house technical information  on gasses and solutions resource for customers who
      use products and applications supported by the EPP business unit;

    • Increase business unit profitability by qualifying incoming leads to determine if the
      opportunity warrants involvement from the commercial teams or whether it can be
      handled most cost effectively in house by the Customer Service team;

    • Recognize and follow through on sales opportunities using a thorough gas product,
      application and customer understanding;

    Qualifications

    Required education:

     

    High school degree

     

    Required Qualifications:

    Minimum 6 Years Customer service experience in CHEMICAL and GASSES industry 

    Minimum 3 Years Specialty Gas experience required

     

    Other:

    BA/BS preferred with 2 years technical experience. Excellent telephone and customer
    service skills required. Excellent problem solving and critical thinking skills required.
    Thorough knowledge of the EPP product lines and applications preferred. Solid working
    knowledge of gas related physical properties preferred. Fluency in Spanish preferred.

     

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